【CCL资料】CCL Business 商业背景知识音频资料（四：door to door sales）,笔果英语微信公众号文章

往期回顾：

在这期节目中，

我们将一起来学习CCL Business

话题中的消费者事务分话题：

door to door sales 上门推销

小柠檬贴心地为大家附上了如何正确打开资料的方式：

1. 看文本，记录business细分话题相关规定及细节（不要忘记数字噢！）；

2. 听音频：音频由口音纯正的老师亲自录制，重点抓取文本里中英双译的key words，记录单词并积累单词。

*本段英文音频及文本资料加入了更多关于assurance of support的信息。

英文文本:

door to door sales

1. Door-to-door sales explained

A door-to-door sale is a type of 'unsolicited consumer agreement' - this is an agreement for a business to supply products or services to a consumer.

Unsolicited consumer agreements occurs when:

• negotiations for a sale take place somewhere other than the seller's place of business (for example, at a consumer’s home or on the phone), and

• the seller or the agent approaches the consumer uninvited, and

• the total value is more than $100 (or cannot be determined when the agreement is made).

The sections below detail consumer rights regarding such agreements.

If consumers initiate or ask somebody to visit them at home (for example, calling an electricity company to discuss changing providers, and asking for an agent to visit) this is not considered an unsolicited consumer agreement. In such cases, consumers do not get the same rights, such as a cooling-off period.

However, in these cases, consumers still have other rights; for example, those relating to misleading and deceptive conduct.

2. Door-to-door sales hours

Door-to-door sales are only permitted between:

• 9:00 am and 6:00 pm Monday to Friday

• 9:00 am and 5:00 pm Saturday.

They are prohibited on Sundays and public holidays.

However, a supplier or agent may visit a consumer at any time if the appointment has been made with the consumer's consent.

3. Rules for door-to-door salespeople/Disclose purpose and show identification

The salesperson must:

• explain up front the purpose of the visit

• show identification, including their name and address

• provide the name and address (not a PO Box) of the supplier the salesperson represents.

4. Cease to negotiate

A salesperson must also explain that they are required to leave upon the consumer's request.

When a salesperson is told to leave, they must not contact the consumer again for at least 30 days about the particular product or service they were selling during the visit. However, a salesperson can visit the same consumer again about the sale of products from a different supplier.

-Inform the consumer

The salesperson must:

• give the consumer a written copy of the sales agreement as soon as it has been signed

• inform the consumer of their cooling-off rights and how they can end the agreement

• not attempt to get the consumer to waive their cooling-off rights.

5. Waivers

It is an offence to induce, or attempt to induce, consumers to waive their rights.

6. Sales agreement document

-General requirements

Consumers must be given a written copy of the agreement as soon as it has been signed.

The agreement document must:

• be transparent - expressed in plain language, legible and clear

• be printed - although any changes may be handwritten (provided these are signed by both parties)

• be signed and dated by the consumer on the front page.

-Required inclusion: Cooling-off statement

The document must include the following text on the front page:

Important Notice to the Consumer

You have a right to cancel this agreement within 10 business days from and including the day after you signed or received this agreement.

Details about your additional rights to cancel this agreement are set out in the information attached to this agreement.

-Required inclusion: terms, charges and rights

The agreement document must clearly state:

• the consumer’s cooling-off rights (right of termination)

• the full terms of the agreement

• the total price payable, or how this will be calculated

• any postal or delivery charges.

-Required inclusion: contact details

An agreement signed by a salesperson on the supplier’s behalf must state:

• that the salesperson is acting on the supplier’s behalf

• the salesperson’s full name

• the salesperson’s business address (not a post office box) or residential address; and

• the salesperson’s email address (if they have one)

• the supplier’s name and business address (not a post office box), or residential address

• the supplier’s email address and fax number (if available).

• the supplier’s Australian Business Number (ABN) or Australian Company Number (ACN)

7. Cooling off or termination

Consumers have 10 business days to reconsider a door-to-door sales agreement, during which they can cancel the agreement without penalty. This is called the termination period or cooling-off period.

The cooling-off period begins on the first business day after the agreement was made.

Before any agreement is made between the salesperson and the consumer, the salesperson must inform consumers of their cooling-off rights, and how they can exercise their right to terminate the agreement.

The agreement document must be accompanied by a notice that may be used to terminate the agreement (cool off). This notice must include the supplier’s details, including:

• name and business address (not a post office box number)

• ABN or, if they have one, ACN

• fax number and email address, if they have these.

8. Restrictions during the cooling-off period

During the cooling-off period, a supplier must not:

• supply any products priced over $500 relating to the agreement

• supply services relating to the agreement

• accept or require any form of payment.

Products priced at $500 or less may be supplied, as can electricity or gas to premises not already connected to such services. Products over $500 or services supplied during the cooling-off period are considered unsolicited supplies and consumers are not liable to make any payment for them.

Available at:

https://www.consumer.vic.gov.au/products-and-services/business-practices/door-to-door-sales-and-telemarketing/door-to-door-sales