Tabcorp - Support Engineer L&K Team!

As a Support Engineer within the L&K Technology team you will be responsible for providing support for applications, ancillary software and hardware – expanding to other new and exciting technology initiatives as the roll matures. 

You will be a team player within the dev/ops team and continually strive for operational excellence, by demonstrating active listening, outstanding business knowledge and problem solving skills and be able to influence the direction the team takes.  

This is a fantastic role that provides exposure to databases, operational development, production support, the full stack!

Tabcorp, the name behind Australia’s official lotteries - the Lott – and Keno brands, makes life-changing moments happen for players every second. The Lott created more than 74 million winners and gave away $2.7 billion in prize money last financial year. That means our tech teams get to support great products like Oz Lotto, Powerball and Set for Life. We also make sure a Keno draw runs smoothly every three minutes. And – so far – our technology has powered more than 300 charity raffles and lotteries. But our ambitions go beyond big-scale business as usual. We’re always looking for ways to improve and deliver even more exciting products and seamless digital experiences to our customers. We use tech to make awesome moments happen. So can you.

What you’ll do

-Analyse and at times debug complex technical issues quickly and accurately to minimise delays in restoration of service.

-Be part of a team of talented System Engineers fostering a culture of knowledge sharing, continuous improvement and automation.

-Continuously improve and streamline processes to reach operational excellence.

-Foster and build strong working relationships/networks with key stakeholders; collaborate and get the job done efficiently - build the team's brand.

-Ownership of Issues – become the driving force behind any assigned investigation and maintain that through to resolution, documenting and educating the team on findings.

-Strive to be known as one of the "system champions".

-Adhere to change management processes and procedures.

-Be available for on call roster, cyclic maintenance, DR, high severity issue resolution periodically as part of the defined support model.

-Smile through the tuff issues, ask for help when you need it and most importantly stay calm and focus on the customer at all times.

What you'll bring

-A willingness to learn, be proactive and get involved!!

-IT experience supporting and/or developing in an enterprise server environment.

-Tertiary qualification in IT, Computer Engineering or Information Technology with experience in Application Support/DevOps (or equivalent).

-Experience maintaining and supporting complex, business critical 24x7 services.

-Proven experience in troubleshooting and solving technical issues.

-Experience in a DevOps environment and willingness to contribute to continuous improvement and streamlining processes via automation.

-Extensive experience supporting and working within highly available production systems within a DevOps environment

Experience supporting and working with containerised (Docker) and NodeJS applications.

-Experience developing and supporting AWS/Hybrid Cloud platforms, within an agile development environment.

-Initiative and a desire to learn new things and be innovative

Automation and scripting e.g. Ansible, Python, Bash, Cloud formation/AWS CLI.

Benefits

-All our people have the option to take advantage of flexible working, leadership and career development, plus community programs and volunteer days.

-Awesome office spaces working in CBD locations.

-Regular social activities and events.

-Vibrant, relaxed but professional culture.

-Work life balance that’s real!