Working location：Sydney

Company：Roam

Your new job

• Javascript / TypeScript backend development is and will remain your first love

• Node.js, and other JS-based development

• Relational and NoSQL database development

• Working closely with our clients and building trusting     relationships

• Attending client workshops and working with our Architects to build flawless systems for beautiful products

• Working with our mobile and frontend developers to create beautiful REST APIs

• Backends for games, iBeacons, Taxi Apps, Video Conferencing, Fintech - we build it all.

What you know

• Your audience. How to talk to a developer vs. how to talk to a client.

• There's REST for the RESTful

• Great experiences are made of stunning interfaces & clever code

• All JavaScript code is not created equal (or is that ===)

• Bleeding edge can cut both ways

• Experience with Node.js and bonus points for GraphQL

• The best products are a combination of design, code and a dash of love

• CV to the top of the stack if you include existing sites, web apps or GitHub repos so you can show us what you’re made of

Who you are

• You can talk to clients. Yes. In plain English.

• You’ve written your own JS web apps in your own time

• You know that cutting corners isn't cutting edge

• You’re passionate about the latest tech & framework

• You understand the role design plays in successful products

• You’re keen to learn and keen to teach

Seniority level: entry level

Contact: [email protected]

PHP Developer / Web Developer / Full Stack Developer

Working location: Sydney

Company: Digital Jungle Pty Ltd

Are you a PHP Developer / Web Developer /Full Stack Developer looking for a new opportunity? Do you want to work for aleading digital agency working with high profile brands? If so, then read on!!

Now, Chatswood IT office needs an (front-end developer/UI design) intern Requirement:

• Able to work 3 days a week

• Ability toaccomplish tasks independently

• Excellenttime management skills

• Goodanalytical skills

• Ability tohandle multiple tasks in a reasonable order

• Excellentinterpersonal and teamwork skills

Digital Jungle is looking for a PHP Developer /Web Developer / Full Stack Developer to join the team. You will be heavilyinvolved in the creative process so a good appreciation of usability andinteraction design will be beneficial. In brief, you'd responsible for comingup with creative solutions to solve complex technical problems, ensuring thatevery project is stable and meets client expectations. So having a passion foremerging technologies and trends, experimentation, while also having an expert knowledgeof front and back-end coding technologies and server architecture is key.

Responsibilities: 

• Translatebrand and marketing campaigns into engaging, functional digital creativeexecutions

• Have astrong working knowledge of user centred experience design, brand development,interactive commerce and creative processes

• Possess athorough understanding of interactive communications and delivery systems,processes, and user interface design as well as industry best practices

• Understandthe goals and requirements for the development of web-based applications usinginternet-based programming languages.

• Discussand explaining your solutions with non-technical staff

• Enjoyworking in a team environment and are happy contributing to ideas
  Passionate about current industry trends anddevelopments

Languages are required:

• Experienceof OOP PHP 5.0+

• Experienceof client/ serverside frameworks.

• HTML/CSSand JavaScript.

• LAMPplatform experience

• MySQL/Postgres

• Ajax,REST/JSON experience

• Workpressdevelopment skills

Contact: [email protected]

Working location：Eastern Suburbs

Company：United Petroleum

United Petroleum is an independent, Australian-owned petrol and convenience company which offers customers premium quality fuels and competitive pricing Australia-wide.  With 440+ service stations and unmanned locations nationally, United Petroleum is dynamic and fast-paced with very exciting growth plans in place.  

Joining our team at United Petroleum, we are currently seeking a motivated IT Support Officer that enjoys working in fast-paced and busy environments. Reporting to the Information Services Manager, you will act as the primary point of contact and provide technical support internally and externally via phone calls, e-mail and direct consultation. A vital component of this role will require you to demonstrate the ability to recognise and prioritise IT requests and issues. 

Job Responsibilities:

• Manage the IT Support Desk and Helpdesk queue in a timely manner including the management of service desk tasks scheduling and escalation of issues;

• Manage and resolve Service Desk queries, incoming calls and emails;

• Create, change, and delete user accounts as per requests;

• Assist in investigating, analysing and resolving hardware problems at the various UP sites including organising hardware repairs, maintenance, technical assistance and support on all IT equipment and peripherals;

• Organising technicians to go on-site to fix hardware issues and raising work orders for to pay for them. Ensuring work is completed to the satisfaction of UP’s external stakeholders before requesting payment to be cleared by Accounts Payable;

• Ability to working on multiple site related issues at the same time;

• Support a variety of POS software, hardware, networking, fuel controllers, etc;

• Ensure all critical issues escalated in a timely manner and all stakeholders kept fully updated on the progress;

• Assist in system upgrades, install, integrate, customise, configure and test new systems and hardware, and resolve configuration conflicts and errors

• Updating the knowledge base with up to date site information and;

• Provide administrative support to the IT department and ensure procedures are fulfilled.

The ideal candidate:

• Minimum 1 year experience in a Level 1 IT Service Desk role;

• Microsoft Certified Professional (completed or studying towards achieving the certification);

• Knowledge of ITIL methodology would be a bonus;

• and;

• Willing to work flexible hours, after hours and some weekends.

• Key emphasis on customer service skills, proper phone, and email etiquette;

• Good organisational skills a must, along with good time management of tasks at hand;

• Eagerness to learn and be pro-active

Contact: [email protected]

Working location：Melbourne CBD & Inner Suburbs

Company：Heart Foundation

We are currently seeking a Technology Specialist - Network and Support in our Melbourne office to join our agile IT team. The role will be dedicated to providing desktop and application support along with network administration, working with our outsourced service desk vender.

You will be the escalation for 3rd level support queries from the service desk as well as supporting the Melbourne office. 

Your tasks will be different every day so your ability to manage and reprioritise will be key to succeeding. With a large list of projects and improvements you will be able to immerse yourself into many activities that will keep you learning and active. As the frontline of the IT team, your communication skill and ability to engage and train our users is very important. You will work closely with the IT team and external service providers to resolve customer issues and provide continuous process improvement.

Other key areas of accountability include:

• Providing desktop, application and network support within the Heart Foundation's computing environment and wireless network

• Analyse network data to determine network usage, disk space availability, or server function.

• Act as third level support for escalations from our outsourced Service Desk

• Configure security settings or access permissions for groups or individuals.

• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

• Document network support activities.

• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, or related networking equipment.

• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

You will also be responsible for installing new hardware or software systems that integrate with our existing networks; troubleshooting network or connectivity issues; creating or revising user instructions, procedures or manuals and train users in procedures related to network applications software or related systems.

For more details about the role please see the position description. The successful candidate will have a demonstrable high level knowledge, preferably vendor certified, in at least two of the following areas.

• Microsoft Office 365 or Azure

• Microsoft Operating systems (Windows 8.x/10)

• Active Directory or Network administration

• Cisco Network switching and routing

• VMware or HyperV

You will have previous experience in a desktop and network support role, including remote support in a medium sized desktop environment.

We are seeking someone skilled in Microsoft SCCM and Microsoft Windows Server 2012, with knowledge of roles and rights provisioning and the ability to create and follow established policies.

Desirable Requirements:

• Qualification in network or security technologies. MCSE, CCNA

• Project management certifications, Agile/Prince2, PMP/PMBok

• Firewall, SIEM & Security technology knowledge.

• Citrix, VMware, HyperV knowledge

Contact: [email protected]

Service Desk Analyst Level 2

Working location：Melbourne CBD & Inner Suburbs

Company：NW Computing

About the business

NW Computing is a well-established, award winning MSP with offices across Australia and New Zealand servicing a range of industries. With customers from Auckland to Perth, the work is always varied and fast paced, and we need team members who have a great customer focused attitude, strong attention to detail and are comfortable working under pressure. Our Melbourne team engages with customers in person locally, semi-autonomously, with support and guidance from our extended Support team.

About the role

Working out of our Melbourne CBD office, the Service Desk Analyst will:

• Provide remote support (email/telephone) of NW Computing customers across Australia and New Zealand, covering a variety of technical issues including desktop support, telephony, local area networking and peripherals;

• Provide onsite support of NW Computing customers in Melbourne, covering physical networking, hardware and peripherals;

• Manage expectations by providing clear communication to clients, team members and other stakeholders on the progress and resolution of work;

• Record all work in compliance with company policy (ticket management via Autotask)

• Review and update documentation, including user guides and internal knowledgebase;

• Follow asset management and inventory processes.

• Assist with major projects, with a particular focus on Melbourne sites and work

Skills and experience

To be a successful applicant, you will have:

• A high skill level of Windows and Mac desktop support, and an understanding of core networking principles and technologies;

• Prior Level 2 IT support experience – preferably in a professional services environment;

• Experience with Autotask (or another ITIL-compliant ticketing system);

• Excellent customer service skills, with experience working in a high-demand environment;

• Clear verbal and written communication skills;

• Demonstrated attention to detail;

• Good time management skills;

• An ability to quickly learn and up skill on different types of technologies;

• An ability to work well unsupervised;

• Availability to occasionally work outside of business hours for pre-planned project or support work;

• A current drivers licence.

Certifications in Microsoft product support and ITIL frameworks are favourable but not required.

All applications must  include a coverletter to be considered. The cover letter needs to speak to your experience asrelevant to this role.

Contact: [email protected]

Junior Business Analyst

Working location：Melbourne CBD & Inner Suburbs

Company：M&T Resources

The Role
As the Junior Business Analyst, you will be joining the Performance and optimisation business unit with the Customer Correspondence and marketing team. You will be responsible for working with internal and external stakeholders to define document and business requirements, which support the correspondence process. 

Responsibilities:

• Ensure that the requirements gathering process is structured and formalised at the beginning of each project. 

• Following project management methodologies that are set at the beginning of a project. 

• Evidence of sign off and version control is available and accessible. Once requirements are completed at different interval stages of a project/implementation/change.

• Ensure collaboration with the Customer Correspondence System Analyst and IT Team once requirements are complete. This will involve a ‘walk through’ of the requirements and ongoing support during the development process.

• Requirements Analysis document/s is updated as required throughout project life cycles.

To be successful in this role:

• 2 - 4 years experience as a Business Analyst. 

• Excellent communication skills with a high attention to detail. 

• Previous experience facilitating workshops and documentation. 

• Previous experience identifying process improvements opportunities. 

• Previous experience understanding and documenting business requirements. 

• Experience with JIRA and mapping processes in MS word

Contact: [email protected]