这一期小编为大家带来的内推是

LOCAL 知名软件公司的

Support Analyst 内推

融合会计与分析的完美职位

想做 Support Analyst 的

小伙伴不要错过机会！

The company has been developing and delivering cloud software solutions for the Australian wealth accounting market since 2009. Their mission is to deliver innovative administration solutions that automate manual workloads, driving high levels of processing efficiency and scalability and supporting accountants and their clients with delivering digital SMSFs. Their software enables accountants, administrators and advisers to increase profitability, fuel business growth and deliver better client service. The company is the leading provider of cloud-based administration software for SMSFs. They also provide software to streamline the administration of investment portfolios held by non-SMSF entities such as companies, trusts and individuals. More than 150,000 accounts are administered using their software by more than 1,200 accounting and administration practices.

● Act as the initial point of contact for established clients’ day to day issues with using company‘s products

● Provide application support and problem resolution for users of the company‘s Super administrationsystem

● Assist with the development of help documentation and training material that instructs users onthe functions and usage of the company's super product

● Assist with analysis and requirements specification of new features of the company's super application

● Field and resolve client inquiries

● Be up to date with the features of the company's super software and how it is applied in typical

business processes (Training will be provided)

● Respond to and follow-up support enquiries via phone, email and other channels.

● Maintain and develop customer relationships around effective use of the company's system

● Liaise with senior support staff to resolve unusual and complex support requests, escalating

issues to the Support Manager if required

● Raise issues and system enhancement requests where the system is defective or could be improved

● Provide ongoing support to the Business Development Managers, Business Development

Associates, Implementation Consultants and Transitions team members where required

● Feed product perceptions, emerging issues and requirements back to the Support Manager and

Product Development Team

● Use Confluence and other tools to develop User Guide documentation for new and existing

features and/or practices required to use the company Super application and related tools

● Formal degree qualifications in the area of Accounting orInformation Technology very highly regarded

● Ability to work in a fast paced environment.

● Excellent written and oral communication skills

● Experience in accounting

● Knowledge of Australian Superannuation legislation and practice

● Past experience in working in a Help desk environment

● Exposure to the software development cycle using an Agile approach

● Knowledge of Excel, XML formatting

● Ability to work to deadlines

● Ability to troubleshoot issues and determine resolutions to complex issues and then communicate

those resolutions to clients, team members, other staff members and other stakeholders

● Ability to share knowledge & work in a team orientated environment

请发送您的简历至：

[email protected]

标题请根据自身应聘职位注明：

“澳洲软件公司SupportAnalyst”

学员请注明学号

简历投递截止时间：

2018年4月16日 15:00

👤 DNC Career Consulting学员 优先申请

    也欢迎广大相关专业人士*投递简历！

*外部投递可能涉及相关费用

详情请咨询客服

长

按

咨

询

解锁更多会计 | 金融 | 咨询领域

职位内推 | 干货知识 | 线下活动

 悉尼总部 

地址：Suite 504, 59 Goulburn Street, Haymarket 2000 

电话：0488 888 362

 墨尔本分部 

地址：Suite 509,2 Queen Street, Melbourne 3000

电话：03 9629 6788

点击下方“阅读原文”查收更多惊喜