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Aussie Specialist Program

(ASP)

Manager

This is an amazing opportunity 

 for a dynamic and friendly individual 

 to represent and market 

 one of the most beautiful countries in the world 

 Australia! 

Tourism Australia recognise the important role that front line travel sellers play in bringing visitors to Australia. The Aussie Specialist Program is the interactive online training platform Tourism Australia uses to educate, update and motivate these agents, making it easier to sell and assisting in their efforts to promote the many tourist attractions and unique qualities Australia has to offer their customers. Think of the role as a "Destination Influencer" or an "Australian Advocate." 

Your team will help develop, implement and maintain the program in China. 

What you need to know about this opportunity 

• Training on the platform and education on Australia will be provided... but if you are from Australia or have visited before, that is an obvious bonus. 

• Bi-lingual is a must - both in Mandarin and fluent English.

Role Description 

You will be responsible for the success of the entire Aussie Specialist Program (ASP) in China, driving and managing four ASP Trainers (based in Shanghai, Beijing, Guangzhou and Chengdu), one ASP Coordinator (based in Shanghai). 

The Program Manager will manage the team as well as stakeholder relationships with the Australian State Tourism Organizations (STO) allowing the Coordinators to focus on driving engagement of the ASP site and the Trainers to focus on training and delivery.  

You will provide support for the ongoing development of the ASP website as well as sharing insights, best practice and content from other markets. 

Other responsibilities include 

• Managing and motivating the team

• Identifying gaps in the program and assisting with content updates

• Overseeing any contractual agreements

• Ensuring the smooth running of collateral distribution requests in Greater China

• Preparing monthly reports on activities and KPIs

• Developing the overall ASP engagement plan

Role Requirements / Must-Haves 

• Comprehensive knowledge of China's travel industry and structure

• Outstanding verbal and written communication skills in English and Mandarin

• Sound understanding of customer service and marketing principles

• Proven people management and leadership experience

• Strong working knowledge of MS Office

• Excellent presentation skills

• Database management experience

• Effective prioritisation, organisation and management skills

• Ability to establish and maintain contractual arrangements 

Role Requirements / Nice-to-haves

• Prior travel experience in Australia will be highly beneficial! 

• Experience with ADOBE Marketing Cloud software, specifically Experience Manager, ADOBE Analytics' and ADOBE Campaign, highly regarded

• A degree in tourism, digital marketing, media, communications or business is preferred

Visit http://www.tourism.australia.com/en/about/careers/job-opportunities.html.html

or 👇 click “read more” to apply now!