Retention Specialist (PR Required)

Brand: Bank of Melbourne

Job: Relationship Management

Primary Location: AU-VIC-Melbourne CBD

Employee Status: Permanent

Schedule: Full-time

Closing Date: 09/04/2019, 12:59:00 AM

Bank of Melbourne is banking done differently. All you need to do is step into a Bank of Melbourne Branch and you know we’re different. From our passionate and diverse team who put our customers at the centre of everything they do to our leading edge technology and digital capability. 

The role 
An opportunity has become available for a Retention Specialist to join the Virtual branch at Bank of Melbourne and connect with our customers digitally.  The primary focus of the role is to have holistic customer conversations with our valued lending customers with a view to retain and grow their relationship with Bank of Melbourne. Working collaboratively across the Virtual Region and our broader branch network, you will proactively look for opportunities to grow and retain our customers. 

How will I help?

As a Retention Specialist you will contact and nurture customers to build loyalty, advocacy and capitalise on customer feedback in a Virtual environment. You will deliver an exceptional customer experience through fast response times, quality conversations, positive appointment outcomes and positive case management outcomes. Working collaboratively with Virtual Branch and Lending Connect across the Virtual Region you will deliver the best imaginable service

What’s in it for me?

You will be working for a well-known Australian company where the customer is at the heart of everything we do.  You’ll be encouraged to grow and develop your career with us and will be given the opportunity to further yourself through internal secondments and training. We pay a competitive salary and have great staff benefits and perks including discounted movie tickets, internal shopping sites and flexible leave options. You will be valued and supported throughout your Bank of Melbourne career and can be proud of the company you work for. 

What you’ll need to succeed

To be successful in this role you will have a strong understanding of the diverse needs of customers, ideally within a digital/virtual Retail Banking or Call Centre environment. You’ll have lending and credit knowledge and experience in a customer-facing retention or customer experience role. You will also be passionate about what you do and will strive to provide the best service to your customers, every time.

When you join Bank of Melbourne you’re joining the Westpac Group. You’ll become part of one team that is now 200 years old. We are an equal opportunity employer and encourage applications from men and women of all ages, including people with a disability and Indigenous Australians.

To apply, please send your CV to 

[email protected]

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