Want to be a part of:

• one of Australia’s most successful retailers; and with

• a highly motivated and dedicated team which is integral to our success, continual growth and market domination?

What an opportunity!

As Australia’s leading Retail Pharmacy group, we are an expanding and fast moving business; the Group now has over 12,000 employees working in 400 stores and is still growing.

About the Role

The I.T Support Technician's role is to support and maintain the I.T environment across all stores and departments within the My Chemist Group. This is done remotely by handling all incoming I.T requests via the service desk.

Key Responsibilities of this role will include, but are not limited to:

• Provide I.T support both on-site and remotely to resolve problems to the end user’s satisfaction

• Observe the requests that come through the service desk

• Respond to them promptly and according to the AMS I.T standards

• Analyze the customers’ requirements and diagnose the issue

• Resolve these incidents effectively by using all available tools and resources

• Escalate through your colleagues and superiors as required

• Attend to the customer in person, both locally and interstate, where the incident can’t be resolved remotely

• Document the processes and procedures used to resolve the incidents

• Populate the knowledge base for future reference

• Maintain and modify the AMS hardware and software to ensure their ongoing performance and functionality         

• Complete setup of I.T equipment for a new staff member, office, warehouse or store environment

• Liaise with third-party support, installers and integrators where necessary to assist with completion of I.T setup

Skills and Experience

• Basic technical knowledge with I.T peripherals and network systems

• Comprehensive technical knowledge of Windows 7 operating system

• Able to read and understand technical manuals and procedural documentation

• Previous employment as an I.T support tech or help desk personnel preferred

• Trustworthy, team orientated and have relationship-building skills   

• Ability to communicate clearly and effectively both orally and in writing

The I.T Support Technician should be able to work extra hours and on some weekends where required. 

Rewards

• Team discount in all stores

• Onsite subsidised canteen

• Free fully onsite equipped gym

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