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Zendesk is a global company. Our head offices are in San Francisco and we have engineering teams in Singapore, Manilla, Copenhagen, Montpellier, Krakow, Dublin, Madison (Wisconsin) and Portland (Oregon). Our Melbourne engineering office now has over 250 staff, having more than doubled over the last two years. We approach work with calm, focus, and a sense of humour whilst keeping sane working hours. Perks include flexible working, a fully stocked kitchen, yoga, weekly meditation sessions, a CBD office, and being able to participate in company-sponsored volunteer initiatives.
Our Social Impact team is actively engaged in our community and enables us to volunteer thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. Our team is dedicated to ensuring our workplace experience is top-notch and welcoming for all.
内推职位
APPLIED MACHINE LEARNING INTERN
As part of our engineering team, you will work at a scale where the challenges start to get seriously interesting. Our global engineering team is widely dispersed over the world, with people across nearly every continent. You will get a chance to do cool things with a diverse bunch of people while working in the Melbourne office that is home to Zendesk’s first machine learning (ML) research team.
The Data Science Team, and together with Data Engineering we have built Satisfaction Prediction, Answer Bot and Content Cues — products that use Machine Learning (ML) and Artificial Intelligence (AI) to help our customers work more efficiently.
What you get to do every day:
You will learn to research, develop, and productionise Machine and Deep Learning models. As a member of the Data Science team, in addition to frequenting Melbourne’s finest purveyors of coffee, ramen, and bulgogi, you may find yourself:
Brainstorming a new neural network architecture (Let’s call it Dory)
Using AWS Athena to find data for Dory
Building and training Dory in TensorFlow
Evaluating Dory’s performance on real-world data
Working closely with our ML & Data Engineers to deploy production-grade Python and deliver Dory to our web-scale infrastructure
What you'll bring to the role:
You’ve been neck deep in a PhD or Masters and are looking for a chance to experience an industry role before finishing (or accepting that Post-Doc). Your background is in a quantitative discipline (e.g. machine learning, statistics, bio/eco/etc-informatics, econometrics, etc). While experience in deep learning and natural language processing would be beneficial, your:
dedication to continuous learning
collaborative work attitude; and
strong communication skills
will be critical to your success as an intern. You should also be familiar with at least one programming language, such as Python or R.
Zendesk Engineering believes in fostering a calm, collaborative, and focused environment that respects the importance of our products to our customers, without taking ourselves too seriously. Within Data Science, our approach to solving technically demanding problems is to focus on trying and learning new things, not just ticking boxes. That, and having fun.
Perks include flexible working hours, a fully stocked kitchen and brand new offices on Collins Street! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, and lab days to experiment with new ideas. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
SOFTWARE ENGINEERING INTERN
Zendesk is looking for a number of Software Engineering Interns to contribute in a wide variety of areas to our market-leading customer service platform. Our product helps over 125,000 companies globally have more meaningful interactions and relationships with their customers.
Our Melbourne Engineering teams are growing across the board and starting out as an intern puts you in a good position to end up a permanent employee. We’re looking for 10 interns to join us for 6 months in a full-time capacity.
An industry-leading tech company
At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favourite brands (like Airbnb, Uber, Slack, and OpenTable) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - we can’t wait to outdo ourselves in the near future.
What you’ll do
As a Zendesk Engineering Intern, you’ll contribute to our highly successful products and work on new and exciting SaaS projects. You’ll work in a fast-paced, Agile environment where we focus on delivering value to our customers by shipping quality code and gathering feedback. We champion best practice software development where you’ll have complete involvement in all aspects of the development lifecycle from feature discovery and design through to answering support tickets for our customers. We’re passionate about performance, code quality, and solving challenging, large-scale problems.
You'll develop your skills through pair programming, lunch and learns, and lab days to experiment with new ideas. You'll be part of a talented team who are actively involved in the tech community as we often host and present at tech meetups.
We’d love to have you apply:
If you have little to no commercial experience in software development (those who only have experience in other internships are welcome to apply).
If you are returning to work after having kids, hitchhiking around the world, or simply just taking some time out.
If you are self-taught, completed a bootcamp, or have a TAFE/Uni degree
Basically, if you can build a full-stack web application we’d love to meet you!
We’re very open to applicants from all backgrounds, so if your experience looks a little different from what we’ve identified and you think you can rock the role, please apply!
👉 To Apply
To apply, please send your CV to
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