New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world’s leaders of tomorrow. Since then, we have rapidly grown a mission-driven team who are dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.

Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, UK and beyond.

WHAT YOU'LL BE RESPONSIBLE FOR:

Our Education Coordinators are the primary relationship with the student post sales. They are the glue that brings all the moving parts together to ensure a great experience, successful delivery of our service, and achievement of student goals. They are also the primary relationship with the student’s parent (or guardian) post sale, keeping them updated on progress and ensuring their satisfaction with our program.

• Successful delivery of our service program for your portfolio of customers, ensuring:

• On time and quality service delivery – making sure it all happens as planned, and fixing any issues along the way

• Customer satisfaction – a great experience through the service delivery process

• Successful customer outcomes – we deliver on our commitments

• Candidates will need to work 10am-7pm Mon-Fri with occasional weekend and after hours work

YOU JUST MIGHT BE THE PERSON WE ARE LOOKING FOR IF YOU HAVE:

• A passion for education and delivering a great service!

• Experience delivering excellent customer service in customer success and/or account management

• Has handled difficult customers or situations and can demonstrate resolutions

• Experience working in a team environment with cross-functional peers

• Able to navigate data and take the initiative to find answers quickly

• Strong Communicator

• Organizational and time management skills with proven ability to prioritize and work efficiently in a fast-paced environment

• Mandarin-speaking a bonus!

If you're passionate about education, looking for a fast-paced, collaborative environment, want to work with cutting edge technology and think you could be a fit for this role then we'd love to hear from you! Get in touch and apply today!