AWS Cloud Engineer

Working location：Brisbane CBD & Inner Suburbs

Company：Servian

The opportunity

Due to rapid growth and Client demand, we have an opportunity for an AWS Cloud Engineer to join our Brisbane team.

You will be the go-to person for all that is AWS!

About you

• In-depth experience with AWS Cloud Migrations

• Technical expertise in Application Migration Strategies  - ie. Rehost vs. Replatform vs. Refactor

• You have designed and deployed cloud computing services such as IaaS

• AWS Associate (or higher) Certified – essential

• You have experience implementing/migrating Cloud on an Enterprise systems scale

• Exposure to other Cloud technologies (Private or Public), Data and Programming will be highly regarded

You are a curious individual who is eager to develop their skills and progress their career in a consulting environment. You like being part of high performing teams, have a desire to share your knowledge with your peers, and take on additional responsibilities to help us grow.

About us
You will work alongside a talented team of consultants who share your passion for building great solutions and learning new skills. 

Servian puts our people at the heart of our strategy. We help customers challenge the status quo by working with them on implementing new and emerging technologies whilst enabling our consultants to continue to learn and acquire new skills. Our business is structured across five key practices:

• Data & Analytics - BI/DW, Big Data Analytics, Data Engineering, Data Science and Advanced Analytics

• Intelligence - Natural Language Processing, Computer Vision, Machine Learning, Deep Learning

• Customer Engagement - Marketing Campaigns, Campaign Analysis, Customer Insights

• Digital - Full stack Development, UI/UX Design, Mobile Development

• Cloud & Technology - Cloud Services (AWS, Azure, Google Cloud Platform), Managed Services

What you can expect:

• Learning & Development: As a naturally curious individual, you will have many opportunities to develop your technical and consulting skills. We run internal training on a weekly basis (knowledge sharing sessions, focus groups and our own Toastmasters Club!) as well as encourage and sponsor certifications. 

• Variety of projects: As a consultant, you will have the opportunity to work across multiple projects across our client base significantly increasing your skills and exposure in the industry. 

• Career progression: As a consulting firm, our leadership team is continually looking for technologists who want to develop their careers as people leaders and as senior advisors. You will have an opportunity to build your consulting skills as part of our team.

Contact: [email protected]

Developer- Backend

Working location: Gold Coast

Company:Gobank

About us:

You’ve probably noticed that we’re a little different, and we're not your average start-up and we’re proud of that. We’re also not your average corporate suit and tie enterprise and we don’t want to be. 

We like different because being different brings about change and that’s what our plan is, we’re here to bring about change and shake up the tech industry. And we’re only just beginning to touch the surface. Our tech will help shape people's behavioural patterns. That’s our vision (which might have been based around one hot and a steamy cup of coffee!). 

We are looking for a developer fluent in Mandarin and English that has skills in: HTML5, CSS, Payment Gateways (Credit Card, WeChat and AliPay) as well as App Development and deployment using the following languanges:

Contact: [email protected]

Working location：Sydney

Company：360DMG

360DMG is looking to enhance its client service offerings and is looking for a Data Analyst to join the team. We are an expanding media agency that works with clients to grown their brands and people. We work across all media assets TV, Radio, Press, Digital, Outdoor etc

This is a full time data analytics/modelling role to provide our clients across a range of industries with the best insights and business intelligence to help drive their business. The successful candidate will manage preparation of client data analytics and reporting for the Client Service Team.

Responsibilities include:

• Preparation, cleanup and validation of data to be used for analysis

• Identify, analyse and interpret trends in data sets to provide insight based on defined client goals

• Managing the quality and on-time delivery of client reports

• Predictive data modelling

• Assisting with putting together client data strategies

• Assisting with expanding and improving our existing data product offerings (reports, dashboards and data visualisations)

• A solid understanding of the major social media networks in order to extract, analyse and gain insight from their data

• Attribution Modelling

Desired skills and experience:

• Degree in either Mathematics, Computer Science, Information Management or Statistics

• Strong analytical skills with the ability to collect, organise, analyse, and disseminate data with attention to detail and accuracy

• Technical expertise regarding data models, database design development, data mining and segmentation techniques

• The ability to write reports and present findings

• Experience with Excel, SQL, SAS or R

• A strong interest in digital marketing and e-commerce

• Demonstrated experience in a similar role, preferably within sales environment

Experience using the following not essential highly regarded:

• Tableau Desktop

• IBM Watson Analytics

• Digital marketing analysis software such as Adobe Marketing Cloud

• Understanding of Google Analytics 

Contact: [email protected]

Data analysis

Location: Sydney

Company: Progressive

• Data Analyst-Large Australian Client-Sydney

• 6 month contract (likely to extend)

• Market Leading company

• Flexible day rate

• Sydney Location

An exciting new opportunity for a mid-level Data Analyst to progress within their career, working for an Australian leading company. The individual will join a large team with even bigger plans, working for a company with a great working culture in Sydney 

Your Responsibilities

You will work alongside business and system integrator to identify reporting requirements and documents functional specifications against each report being developed

You will be responsible for writing SQL to extract, manipulate and format data from a Teradata platform. You will work closely with a designer and use SQL development to modernise this data mart. This is a great opportunity to be mentored and trained on new technologies in an agile environment.

You will develop and maintain Workday reports and dashboards utilising Workday reporting development methods and tools, as well as other organisational tools and available technologies.

Would be an advantage if you have had hands on experience working with Tableau, for data visualisation.

Skills & Experience

• 2-4 years proficiently in Workday HCM or Finance report writing/calculated fields (includes crafting dashboards in Workday)

• Deep knowledge of Workday data sources and complex calculated fields

• 3+ years HR/Finance data analyst experience, including the ability to understand the business requirements, user needs and translate them into operational requirements

• Ability to collect, organise, analyse and disseminate significant amounts of information with attention to detail and accuracy with highly confidential data

• Having hands on experience with SQL and Tableau

• Stakeholder management experience is a must, being able to manage the project whilst being in communication with the stakeholders.

Contact: [email protected]

Working location：CBD & Inner Suburbs

Company: blueAPACHE

DESCRIPTION

Founded in 1998, blueAPACHE is trusted to deliver business-critical IT (on-premise and IT as a service) to some of Australia's most successful organisations. Our reputation for innovation and customer focus, helping a broad range of clients achieve their unique strategic and operational objectives. We achieve this by changing the way organisations access and use technology and communications.

Due to orgnaisational growth, we are seeking an experienced Support Engineer to join our Frontline Support Team. The team provides phone and email based support to our growing client base, for Desktop, Server, Networking, Voice, Citrix and Cloud based infrastructure. 

REQUIREMENTS

Great communication skills over the phone and the ability to show empathy for your end users, are essential for this role.

Although we don't expect you to be an expert in everything listed below, we do expect you to have some experience supporting:

• Microsoft Windows desktop operating system.

• Microsoft Windows Server operating system.

• Citrix XenApp and Microsoft Remote Desktop Services.

• Exchange Server 2003 through to 2013.

• Office 365.

• Microsoft Active Directory.

• Commercial backup solutions.

• Virtualisation technologies (Citrix/VMWare).

• LAN/WAN communications/configuration and troubleshooting.

The successful candidate will possess the following qualities:

• An ability to demonstrate initiative and attention to detail.

• A positive friendly attitude displaying both empathy and integrity.

• Excellent verbal and written communication skills.

• At least one industry certification such as Microsoft, Citrix, Cisco or similar.

• ITIL experience and/or certification.

BENEFITS

blueAPACHE is a highly successful IT Services provider with a long history of growth.

The key benefits you will gain from working with us include:

• Certifications - we encourage all of our technical staff to maintain and acquire relevant technical certifications, and will fund your examinations post your probation period.

• Technical breadth - as blueAPACHE is a service provider, we must stay across current technologies in order to remain competitive in our market. This means that you will be exposed to a wide range of technologies and have access to new technologies as they emerge.

• Career growth - Healthy growth drives career growth for our staff and we can share very real examples of career progression.

Contact: [email protected]

Level 1/2 IT and Communications Helpdesk

Working location：Melbourne CBD & Inner Suburbs

Company：illion Australia & New Zealand

Who we are:

At illion, we are focused on bringing data + analytics to life. The world of algorithms and data is constantly expanding and data + analytics are at the crux of the value we seek to provide to our customers. Our business is transforming and growing with the aim to explore new opportunities in order to deliver meaningful solutions. Our people are integral to our mission of developing and building our already strong service and product offering in the market and we are always seeking innovative and forward-thinking individuals to join us on our journey to drive this ambition.

About the role:

A fantastic opportunity has become available for a Service Desk Analyst to provide day to day first and second level technology support for the business.  The Service Desk Analyst will work closely with the internal technology teams and third party vendors to ensure service levels for our technology systems are adhered to.  The successful incumbent of the role will need to work flexible hours on rotating shifts and be available for out of hours on call support, as well as to work on public holidays as required.

You will be responsible for:

• Act as a first point of contact on the IT Service Desk and ensure all requests are logged;
  

• Classify incoming requests and ensure correct prioritisation and record quality description details in the ticket;
  

• Follow applicable first level procedures and perform initial diagnostic / troubleshooting activities and escalating to second and third level IT support teams or relevant vendors if required;
  

• Ensure timely, accurate and understandable messages are communicated to the impacted users and incident stakeholders for severity one incidents;
  

• Installation of computer hardware and software;
  

• Provide assistance to second level and desktop support when needed;
  

• Preparation and submission of security status reports at the defined frequency.
  

Success factors:

The ideal candidate will have the following:

• Service Desk experience;
  

• Computer technical support experience;
  

• Strong attention to detail;
  

• Excellent verbal communication and customer service skills;
  

• General computing aptitude;
  

• An understanding of financial information services and products including credit reporting, collections and marketing services.
  

If you believe you have the necessary skills and experience, we would love to hear from you!

Contact: [email protected]

Level 2 Application Support

Working location：Melbourne CBD & Inner Suburbs

Company:  Specsavers

About Us
Specsavers is a multi-award-winning optometry, audiology and optical retail business with more than 375 stores across Australia and New Zealand and an active customer base of more than six million people. 

The Role

• 1x 12 month fixed-term contract

• 1x Permanent

We have an opportunity for two Level 2 Application Support Analysts to join our dynamic IT team at our Port Melbourne Support Office. You’ll be joining a highly technical team who are not afraid to get their hands dirty, performing deep dive investigations within Applications, Operating Systems and Databases. The role will be providing system and application IT support for all lines of business including Specsavers Retail Stores, Corporate and Supply Chain sites. We promote proactive monitoring and efficiently maintaining systems and applications while ensuring high service availability and reliability.

As a Level 2 Application Support Analyst, you will be responsible for:

• Managing Incident, Change, Problem and Requests ensuring a proactive approach to minimising impacts and reducing reoccurring incidents to our customers following ITIL principles

• Performing deep dive investigations within Application, Operating System and Database

• Proactive monitoring and maintaining systems and applications while ensuring high service availability and reliability

• Maintaining, validating and creating Knowledge Base articles and Standard Operating Procedures

• Acting as a point of escalation for the Level 1 Service Desk team and escalating to appropriate teams when required

About You
Reporting to the Level 2 Service Desk Manager, you will possess the following skills:

• Experience supporting and administering both Windows and Linux environments

• Intermediate Database experience in one of the following: Oracle, MySQL or MSSQL

• Knowledge and understanding of key ITIL processes 

• Strong communication skills, with the ability to communicate with non-technical business stakeholders

• Ability to work autonomously and as a team, showing initiative to drive continual service improvements

Here at Specsavers, we support flexible working wherever possible to assist our people in achieving a balance between their work and personal life. We aim to provide flexibility in where, how and when we work.

We are well-known for valuing our people and offer not only competitive reward and benefits but also ongoing development and training. We support creative minds and recognise hard work. If this sounds like you, why wait? Submit your application today!

Contact: [email protected]

Service Centre Analyst (Level 1)

Working location：Melbourne CBD & Inner Suburbs

Company:  Thomas Duryea Logicalis

ABOUT THOMAS DURYEA LOGICALIS

Thomas Duryea Logicalis (TDL) is a division of the Logicalis Group, a global IT Solutions Integrator who employs 5,800+ staff, across 65 locations worldwide. Thomas Duryea Logicalis is the formation of powerhouse organisations, Thomas Duryea Consulting and Logicalis Australia. Collectively, the integrated organisation has a proud 19-year heritage in solution integration and is widely recognised as one of Australia’s leading professional services, managed services and ICT companies.

People, partnerships and technology are at the core of our foundation. Our commitment to deliver capabilities that inspire change and drive digital transformation is harnessed through innovation, diversification, and a culture that delivers exceptional customer outcomes. We partner with the industry’s best to reinforce our service capability, counting some of the highest level of vendor partnerships in our portfolio, including Citrix #1 APAC partner, Dell’s largest AU partner and the ‘partner of choice’ across several Cisco, Microsoft and Ivanti disciplines.

ABOUT THE ROLE

We are seeking a Level 1 Service Centre Analyst to join our Managed Services (MS) practice in Melbourne. You will be responsible for providing quality Level 1 technical support across all MS accounts. You will also be responsible for the life cycle of all service tickets/incidents, as well as providing first-level triage and problem resolution within agreed target timeframes.  

Other key responsibilities include (but are not limited to):

• Complete initial categorisation, type and prioritisation of service requests ensuring enough detail within the ticket is provided.

• Execute Tactical Incident Management to coordinate the timely resolution of Major Incidents (Severity 1s) including the communication of developments to internal and customer stakeholders.

• Escalate all technical service requests to the appropriate resource if cannot be resolved.

• Resolve as many tickets and adhere to TDL’s internal target resolutions.

• Obtain and convey concise problem information to external & internal service personnel, and maintain communications with customers during the problem resolution process.

• Adhere to the Service Desk procedures and policies.

• Work as part of a rotational roster between the hours of 7am to 7pm, Monday to Friday.

• Perform and complete ad hoc operational duties as requested by the Service Manager.

• Complete and distribute Post Incident Reports in a timely manner.

ABOUT YOU

You will;

• Have a minimum of 1 year experience in providing IT support in a similar Service Desk environment;

• Possess excellent communication skills and will have working knowledge/experience in end user and infrastructure support;

• Have a proven track record of working in an IT professional services organisation or internal IT team servicing an organisation’s internal clients 

• Pride yourself on providing strong technical support and system administration.

• Be experienced in objection handling, exhibiting lateral thinking, possess outstanding international skills and be self-reliant, independent and willing to work and grow with the team

• Have a strong understanding of user administration (in either 2003, 2008 or 2010 windows environment) and must be able to create AD and exchange accounts, modify group membership and grant access to network resources via AD.

• Relevant industry certifications will be highly regarded.

WHAT YOU CAN EXPECT

As a valued and respected member of TDL you will enjoy several benefits such as;

• Modern offices located in the heart of Richmond with great accessibility to public transport.

• An amazing and supportive team environment

• Vendor and supplier discounts

• Numerous social events held throughout the year

STATEMENT OF POSTING

Thomas Duryea Logicalis is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Recruitment agencies may not submit resumes/CVs through this website, LinkedIn, job boards or directly to managers. Thomas Duryea Logicalis will not accept any unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Thomas Duryea Logicalis.

Contact: [email protected]