Do you like helping people with their IT problems?  Are you keen to learn and develop your knowledge in IT?  Are you ready to expand your skills and have a can-do attitude working in a diverse and fast paced environment?

• Full-time position

• Immediate start

• Based in ORIMA’s Melbourne office

• Salary:  $50,000 (plus super)

About the job

In this role you will work with an advanced nationwide network, connecting offices in Melbourne, Canberra, Brisbane and Sydney, a geographically diverse field force team of 30 interviewers, helping end users who use ORIMA’s products over the phone and provide internal support to our staff in our four offices. You will report directly to our IT Coordinator (based in Canberra) and work with other IT Support staff.

Key Duties

The key duties of the role will include (but will not be limited to):

• Level 1 and 2 helpdesk support

• Installing and configuring computer hardware, software, servers, networks and printers

• Maintain and configure a Microsoft Intune MDM solution

• Patch and support endpoints/servers (experience with WSUS and PDQ Deploy is highly desirable)

• Monitor and report on existing systems (experience with elastic is highly desirable)

• Maintain and configure an office365 environment including creating accounts, groups and mailboxes.

• Deliver effective and efficient customer service

• Support the IT Coordinator as required

• You will also have the opportunity to:

• Work on exciting and challenging projects

• Propose and implement new solutions

• Research and develop new solutions to support ORIMA’s business operations

Selection Criteria

• To be eligible for this job, you must:

• Have 1-3 years experience in a similar role

• Demonstrated experience maintaining and configuring windows endpoints, Office365 and Microsoft domains

• Understanding of networking (LAN, WAN, VPN and wireless networks)

• Have good attention to detail

• Be a fast learner and a willingness to learn and develop

• Be able to work positively and constructively with people (i.e. be patient, helpful, polite and respectful)

• Be reliable and keen to support others

• Be an Australian citizen or permanent resident

The following attributes are highly desirable:

• Demonstrate experience with Elastic and the Elastic Stack

• Demonstrate experience with WSUS and/or PDQ deploy

• Excellent time management and organisation skills

• Tertiary qualifications (e.g. Certificate III, TAFE, University) are desirable but not essential

About us

ORIMA Research is Australia’s leading provider of end-to-end market, social and organisational research and data analytics services to the public sector.  We conduct strategically important research studies in support of public sector policies, programs and initiatives, including research and evaluations on some of the most high-profile issues of the last decade.

Our projects have covered a broad range of areas and topics including the environment, education, public health, taxation, welfare reform, sport, foreign affairs and defence/security.

We have 50 professional staff across offices in Canberra, Melbourne, Sydney and Brisbane. We also have around 30 specialised interviewers in our national Aboriginal & Torres Strait Islander field force.