Working location：Sydney

Company：Cluey Learning

About us

Cluey helps students learn what matters most to them, in the way that works best for them. Our online tutoring platform enables school students to work directly with our private tutors, continually adapting learning plans, activities, content, feedback and outcomes to meet individual student needs. This is personalised learning, at scale.

What we are looking for

Cluey Learning are looking for Technical Support Officers to join our fantastic team!

This role will ensure that students and tutors are able to enter and complete their sessions successfully. This involves ensure sessions are prepared, students and tutors are notified of their sessions, follow up for any issues and support with schedule changes and technical challenges during the session.

Our tutoring sessions take place typically outside of school hours so you will be able to work weekend and afternoon-evening shifts.

The successful candidate will have above average time management and organisation skills. You will strive to give 5-star customer service, and of course be a team player with a love of education!

The Technical Support Officer will:

• Provide phone, email and chat support to customer and tutors helping them with their questions and technical issues.

• Understand different operating systems and browser configurations

• Proactively check upcoming sessions to make sure everything is ready for students and tutors

• Handing technical calls and escalations to enable sessions to happen

• Urgently resolving technical issues with sessions, coordinating with tutors and students

• Provide level 1 & 2 technical support to our customers

The key attributes include:

• Desktop technology support (Mac + MS)

• Level 1 help desk experience is a must!

• Friendly and engaging

• Remote (via phone) customer support

• Know your way around Technology

• Have great problem solving skills

• Advantage if you have built self-help content

• Ability to communicate well on the phone, in person, via email and chat

• Ability to multi-task and focus during busy times

• Strong analytical skills, with data-driven decision making

The Benefits:

• Extensive training and onboarding

• Fit work around your other commitments

• Free drinks and snacks!

• A fast-paced and exciting work environment

• Gain Great experience in an professional and fun office environment

• Grow with a company that really changes lives!

Contact: [email protected]

Level 2 IT Systems Engineer

Working location: Sydney

Company: VTS IT Group

Key responsibilities will include:

• Designing, implementing and maintaining VTS IT and customers systems which include:

• Server configuration and management

• Virtualization (VMWare and MS Hyper-V)

• LAN/WAN management

• Anti-virus solution

• Citrix management

• Storage, backups and disaster recovery

• Phone System

• Office 365 and Cloud Solutions

• Systems Monitoring

• Design and deliver IT Infrastructure improvement projects

• Customer Relationship Management

• Manage and build strong relationship between VTS IT and its customers to ensure their business roadmap plan is aligned with technology solutions

• Represent VTS IT in a professional manner. Develop influence with customers and/or internal businesses/end users and vendors on a broad range of technical and operational topics. Become a trusted advisor to the internal Teams/end users. Provide customers with clear and timely information regarding activities directly impacting customers

• Project Management: Participate, propose, and implement projects, including business case and defining project scope and requirements, assist sales team with project quotations, design, implementation, testing and project handover to clients

• Provide review/advice to projects inside/outside responsibility areas

• Work closely with National Infrastructure Manager and Technical Team Lead as well as the Operations and Sales Team

• Provide recommendations for continual improvement.

To be successful for this role you must have the following:

• In depth knowledge and experience across broad solutions and technologies such as

• Desktop technologies

• Virtualization technologies (eg: VMWare and Hyper-V)

• MS Windows Servers and all related technologies (GPO, DNS, DHCP)

• SQL database

• Network (WAN/LAN/Routers/Switches/Firewalls/Wireless)

• Cloud Solutions including Office 365

• Storage technologies (multiple flavours)

• Anti-virus solutions

• Monitoring solution

• Backup technologies such as Veeam or Datto

• Experience in a Project capacity role, ideally within a Managed or Professional Services organisation with proper time management skills

• Contributing to the planning and prioritisation of the project tasks

• Exceptional communication, customer relationship and technical skills

• Scoping of hardware, software, and service requirements

• Professional IT Certifications, such as: Microsoft MCSE, MCITP, Cisco CCNA, CCNP and ITIL V3 certified

• ITIL accreditation or extensive experience of ITIL frameworks

• Excellent problem solving skills, with the ability to self-research solutions and workarounds.

• Scripting skills and knowledge such as Powershell

• Ability to translate complex IT issues to non-technical audiences.

• Excellent problem-solving skills and work ethics with the ability to self-research solutions and workarounds.

Contact: [email protected]

Working location：CBD & Inner Suburbs

Company:  Converge International

Converge International is a wholly Australian owned organisation with the wellbeing of people and their workplaces at the heart of all we do. We are a leader in providing health & wellbeing and people risk management solutions.  We provide a range of Employee Assistance Programs, crisis response and consulting services.  This is your opportunity to work with some of Australia's largest organisations in various industries including, government agencies and corporate organisations.

We are seeking a Web & IT Support Officer to support our growing business and combine traditional IT support with web support/maintenance activities. This is a great opportunity for the right candidate to flourish across both activities.

In this role you will: 

• Provide website support, including maintaining company website and code changes when functionality changes are required

• Be required to provide level 1 and 2 helpdesk and desktop support for employees across the IT infrastructure and applications estate nationally.

• Manage calls, ticket queue, image/configure laptops, desktops and printers 

• Problem solve and assist with IT security access to IT systems

• Provide desktop/hardware support, printer diagnostics and troubleshooting assistance

• As the company grows be part of a roster system for on-call 24/7 support

• Have a great opportunity to continue your professional development across modern infrastructure and web development technologies 

To be successful in this role you will have/be:

• L1 - L2 helpdesk support experience working with a ticketing system (e.g. SAManage,)

• Proven working experience in website support

• Proven working experience in source code management and version control technologies

• Experience working in an ITIL based IT support environment 

• A fast learner, capable of handling stressful situations

• A pragmatic and positive individual

• High analytical with great problem-solving skills

• Excellent written and verbal communication skills

• Solid desktop/system troubleshooting experience (network and server trouble shooting skills and experience will give you a competitive advantage)

• Experience in a high-volume support environment 

• Extensive experience with Microsoft Windows including Microsoft Azure and O365

• A Bachelor's Degree in an IT related discipline (highly desirable)

• 3-4 years’ successful experience in a similar role

Contact: [email protected]

Working location：Melbourne CBD & Inner Suburbs

Company：Itro

Itro specialises in managing IT and internet-based systems for small to medium businesses using Microsoft products. Based in Richmond we manage every aspect of our clients IT and communication needs, onsite and remotely. 

We are currently seeking a highly motivated and proactive level 1 Engineer to join a dedicated and energetic team of qualified Microsoft Engineers.

The Role

• Deliver remote technical support by phone to our company clients

• General Windows server & Desktop support

• Managing MS Exchange (both in-house and Office 365)

• Firewall administration

• Troubleshooting network connectivity issues

• Active Directory management

• Monitoring Patches/Backups

• Ensuring all support documentation is maintained and updated

Skills/Experience Required:

• Proven experience in a front-facing Customer Service role

• Windows Server 2008/2012/2016, SBS 2008 and 2011

• Windows 7/10

• Active Directory / Exchange Management / Office 365

• Network Administration (LAN/WAN)

• Office 2010/13/16

• Current Microsoft Windows 10/Windows Server/Networking Certification would be an advantage

• Experience in a IT Service desk role would be desired

Benefits and Perks

We understand the importance of work life balance, personal development and a supportive work environment, so we provide:

• Flexible working arrangements

• Financial support for Microsoft training & qualifications

• Competitive salaries which are reviewed annually

• Team building activities and social nights

• Breakfast, fresh fruit and coffee provided daily

• Uniform

Contact: [email protected]

Level 1/2 IT and Communications Helpdesk

Working location：Melbourne CBD & Inner Suburbs

Company：1 Step Communications

We’re looking for a qualified individual with a strong IT and Communications background, great time management, and excellent verbal/written communication and analytical skills to join a growing team of professionals specializing in providing managed services to SME and Enterprise Business.

The ideal candidate will have IT and Communications based certifications and be willing to attain additional competencies once joining our team in a Level 1 & 2 IT Helpdesk role based in our Melbourne Support Centre.

This is an 8:30 am - 5:00pm Monday to Friday at a customer site 3 days a week, 2 days in the office.

Additional details:

• Ability to work well in a team environment involving collaboration within the department and with other departments.

• Manage day-to-day tickets and any additional responsibilities as assigned.

• Perform analysis, diagnosis, and resolution of PC/Server problems via MSP management platform

• Receive and respond to incoming calls, help desk tickets, and/or emails regarding PC and/or hardware problems.

• Work with end-users in analysing, troubleshooting, and resolving hardware/software and some basic network support issues.

• Communicate with customers to keep them advised on the status of requests.

• Research and attempt resolve problems.

• Accurately document instances of hardware failure, repair, installation, and removal.

• Ensure confidentiality of sensitive and proprietary information; adhere to company security policies.

• Develop an understanding for system environments and maintain technical expertise.

• Provide quality customer care in a fast and efficient manner.

• Highly responsive and sensitive to deadlines.

• Follow-up and follow through.

Requirements:

• 1-3 years of experience working on a help desk.

• Recently completed or studying towards completion of an IT related discipline.

• Thorough understanding of Windows Win7/8/10 and OSX desktop operating systems.

• Microsoft Active Directory knowledge.

• Telecommunications and/or UC system support experience

• Understanding of Email Principles.

• Basic understanding of Firewalls and NAT

• Excellent computer skills necessary in Microsoft Office Suite.

• Excellent people skills with ability to handle difficult situations.

• Excellent time management and organizational skills.

• Strong Troubleshooting capabilities evidenced by organized, analytical thinking.

• Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, management and executive management.

• Strong understanding of distributed server environments.

• Sound understanding of infrastructure and client side architecture, software, networking concepts and technologies including: TCP/IP, DNS and DHCP.

• Understanding of Virtual Computing Environments ie VMWare

Contact: [email protected]

Level 1 Support Engineer

Working location：Melbourne CBD & Inner Suburbs

Company:  Naviro

Culture and company

Social and fun atmosphere, lunches, dinners, BBQs, and other social activities with a warm and welcoming team and a modern workplace culture.

What we’re looking for

Someone who's looking for an opportunity to get exposure to high level support and mentoring from senior staff to accelerate their IT career. 

• At least 2 years of experience in a Help Desk role

• Familiarity with Windows Desktop and Server operating systems

• Office 365 and Office Standalone support experience

• Active Directory user management

• Experience with ticketing systems

This is a great chance to work with a high performing and supportive team and take the next step in your career.

Contact: [email protected]