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Full Time Customer Service Advisor - Box Hill

• Box Hill Branch

• Permanent Full Time - Including Saturday shift

• Retail Customer Service and Sales

• Mandarin and Cantonese  language skills preferred

How will I help?

In this position you will make banking more of a conversation, from assisting customers with daily transactional needs to educating customers in using technology or assist them reach their financial goals! From helping our customers buy their first car, first home next investment property or their next big holiday. By listening to our customers you will proactively identify particular needs and future plans of both personal and business customer.  You will be able to explain the benefits of a comprehensive and diverse range of products and services to our customers that would suit their needs. Often you may see a need to refer the customer on to one of our specialist teams such as business banking or financial planning.

 
What's in it for me?
Firstly, you want different, not traditional. You love the challenge of working in a dynamic environment where you're setting a new benchmark in customer service.  
 
Secondly you crave development – because our customer service specialists are so critical to us there are so many opportunities for career & personal development available to them. Whether it is home lending, leadership, business banking or wealth – we have many opportunities for our people & we really want to see you grow. 
 
Finally, you want to work with great people. You know that great people make great workplaces – we think we’ve developed a fantastic team of people and we want other fantastic people to join us.  

What you’ll need to succeed 
For a start, you'll love where you live and work, and enjoy creating a true sense of neighbourhood. You're at ease talking to people and know how to balance friendliness with a strong service ethic through your previous experience in sales and service. Working as part of a team is something you enjoy and you actively work with your team members to achieve performance goals. Problem-solving poses no problems, nor does thinking on your feet and adapting to change with ease.
  
Where to from here?
Please apply online where you will find you will be invited to participate in the first part of our online process through our assessment partner Gallup, please action this request as early as possible, to enable us to manage your application and provide you with an update on your job application in a timely manner.

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