招聘日报 | Monash招IT Service Centre Support Officer,Infinity澳洲职业咨询微信公众号文章

据统计，90%的Infinity学员

都在3个月内成功找到理想工作

招聘日报是Infinity为广大墨尔本留学生小伙伴们打造的求职栏目。鉴于当前一些留学生想找工作，却又苦于不知道通过哪些途径去找到合法薪水与合法工时的工作，Infinity每周一至周四会随机推送兼职 | 志愿者 | 实习等工作机会给大家，希望每位留学的小伙伴，都能通过Infinity,找到合适的工作。

There’s a certain feeling you get from working at Monash University. It’s the feeling that you’re a part of something special. Something significant. And that’s because you’re not just starting your career, or taking on a bigger challenge. You’re making a real contribution – surrounded by energetic, inspiring people who are driven to make a difference as well. Monash is a place where you’ll be able to develop your career in exciting, sometimes unexpected ways – putting you in the best possible position for a rewarding future.

IT Service Centre Support Officer

Location: Parkville/CBD/Prahran

Employment Type: Full-time

Duration: Continuing appointment

Remuneration: $66,823 - $76,756 pa HEW Level 05 (plus 17% employer superannuation)

Closing Date: Wednesday 23 May 2018, 11:55 pm AEST

Position Purpose

The Support Officer (SO) is part of a dynamic customer-focused team of IT support professionals providingexcellent front line support to their University colleagues. The primary focus is for delivery of a variety ofsupport services to the entire University community. This role will be expected to apply broad technicalknowledge and experience, including the development of areas of specialist expertise.

Reporting Line:

The position reports to the IT Service Centre Team Leader who will provide generalsupervision

Supervisory Responsibilities:

Not applicableFinancial Delegation: Not applicable

Budget Responsibilities:

Not applicable

Key Responsibilities

Provide telephone and face-to-face technical support to users regarding ICT issues including Audio Visual
Following agreed procedures, respond to requests for assistance by providing information to enable users toresolve their problems
Provide an effective interface between users and service providers supplying all necessary diagnostic informationaccording to procedures
Maintain accurate log entries of faults with resolution and contact details
Provide the business with a professional service by ensuring requests are regularly updated and realisticresolution times are provided
Ensure technical queries not progressing are escalated according to established procedures
Ensure all hardware/software installations and routine upgrades are implemented according to Service LevelAgreements and the Standard Operating Environment
Participate in ongoing team training

Key Selection Criteria

Education/Qualifications
The appointee will have:

A tertiary qualification in a relevant field; or
substantial relevant skills and work experience; or
an equivalent combination of relevant experience and/or education/training

Knowledge and Skills

Sound technical knowledge of desktop hardware and both standard and customised (in-house) software
Strong customer service focus
Sound analytical and problem solving skills
Good time management and communication skills
Ability to manage multiple problems at once and prioritise issues
Strong knowledge and experience with Standard Operating Environments (SOE)

Other Job-Related Information

Weekend and after hours work may be a requirement of this position
Periodic rostering to other campuses and locations will be required
Commitment to attend regular and on-going training as provided and recommended by eSolutions within a
performance review framework
Customer surveys distributed to key clients will form part of the assessment of the incumbent’s performance

Legal Compliance

Ensure you are aware of and adhere to legislation and university policy relevant to the duties undertaken,including: Equal Employment Opportunity, supporting equity and fairness; Occupational Health and Safety,supporting a safe workplace; Conflict of Interest (including Conflict of Interest in Research); Paid OutsideWork; Privacy; Research Conduct; and Staff/Student Relationships.

👉 To Apply