Working for AMP means being part of a company that values diverse thinking, encourages collaboration and promotes innovation.  It’s an environment that offers exciting work as well as opportunities for professional growth. We’re flexible enough to allow you to make the most of your life, both professionally and personally.

We are looking for those that have the agility to navigate changing and complex environments so that we can deliver the best solutions for our customers. We value people with integrity, an innate willingness to help others and an eagerness to perform to the best of their abilities. 

We’re transforming our business, and we need people like you to join us on this journey.

Banking Customer Service Officer (8 months)

Location: Parramatta

About the role

The Customer Service Officer’s focus is on the customer, with a large part of the work day spent making outbound calls to AMP Bank customers to obtain information, educate on options and confirm legitimate account activity. The role will also require answering inbound calls from our internal and external teams, stakeholders and partners

Key Responsibilities

• Providing outstanding service to AMP’s customers, colleagues, partners and stakeholders (internal and external)

• Achievement of daily Key Performance Indicators of individual and team

• Meeting or exceeding quality assurance targets

• Effective Customer Account Management to drive customer advocacy

• Raising issues through the correct channels, challenging positively and proactively working to overcome barriers.

• Adding value to each customer interaction by understanding the customer needs and adapting to find the best service approach

Capabilities & Experience

• Banking experience is essential  

• Understanding of compliance framework and regulations such as privacy, KYC & AML

• Knowledge and experience in using complaints procedure

• Ability to handle high work volumes and perform effectively under pressure

• Experience in multi-tasking to meet all work requirements & timeframes

Wellbeing & Benefits

As a company that values wellbeing, we offer a range of great benefits to support you financially, professionally and personally. These include access to a wide range of flexible working options including the ability to purchase extra leave, retail discounts, onsite wellbeing centre including a gym (Sydney Office), Employee Assistance Program, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.

Inclusion & Diversity

AMP recognises individual differences and welcomes people from a variety of life and work experiences. The diversity of our people is core to our ability to innovate, grow and to fulfil our collective aspiration of helping people to own their tomorrow. A natural curiosity, a respect for differences and a growth mindset are valued at AMP.

Banking Customer Service Officer (6 months)

About the role

The Customer Service Officer’s focus is on the customer, with a large part of the work day spent making outbound calls to AMP Bank customers to obtain information, educate on options and confirm legitimate account activity. The role will also require answering inbound calls from our internal and external teams, stakeholders and partners

Key Responsibilities

• Providing outstanding service to AMP’s customers, colleagues, partners and stakeholders (internal and external)

• Achievement of daily Key Performance Indicators of individual and team

• Meeting or exceeding quality assurance targets

• Effective Customer Account Management to drive customer advocacy

• Raising issues through the correct channels, challenging positively and proactively working to overcome barriers.

• Adding value to each customer interaction by understanding the customer needs and adapting to find the best service approach

Capabilities & Experience

• Banking experience is essential  

• Understanding of compliance framework and regulations such as privacy, KYC & AML

• Knowledge and experience in using complaints procedure

• Ability to handle high work volumes and perform effectively under pressure

• Experience in multi-tasking to meet all work requirements & timeframes

Wellbeing & Benefits

As a company that values wellbeing, we offer a range of great benefits to support you financially, professionally and personally. These include access to a wide range of flexible working options including the ability to purchase extra leave, retail discounts, onsite wellbeing centre including a gym (Sydney Office), Employee Assistance Program, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.

Inclusion & Diversity

AMP recognises individual differences and welcomes people from a variety of life and work experiences. The diversity of our people is core to our ability to innovate, grow and to fulfil our collective aspiration of helping people to own their tomorrow. A natural curiosity, a respect for differences and a growth mindset are valued at AMP.

Lending Customer Service Officer (6 months)

About the role

The Customer Service Officer’s focus is on the customer, with a large part of the work day spent making outbound calls to AMP Bank customers to obtain information, educate on options and confirm legitimate account activity. The role will also require answering inbound calls from our internal and external teams, stakeholders and partners

Key Responsibilities

• Providing outstanding service to AMP’s customers, colleagues, partners and stakeholders (internal and external)

• Achievement of daily Key Performance Indicators of individual and team

• Meeting or exceeding quality assurance targets

• Effective Customer Account Management to drive customer advocacy

• Raising issues through the correct channels, challenging positively and proactively working to overcome barriers.

• Adding value to each customer interaction by understanding the customer needs and adapting to find the best service approach

Capabilities & Experience

• Banking experience is essential  

• Understanding of compliance framework and regulations such as privacy, KYC & AML

• Knowledge and experience in using complaints procedure

• Ability to handle high work volumes and perform effectively under pressure

• Experience in multi-tasking to meet all work requirements & timeframes

Wellbeing & Benefits

As a company that values wellbeing, we offer a range of great benefits to support you financially, professionally and personally. These include access to a wide range of flexible working options including the ability to purchase extra leave, retail discounts, onsite wellbeing centre including a gym (Sydney Office), Employee Assistance Program, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.

Inclusion & Diversity

AMP recognises individual differences and welcomes people from a variety of life and work experiences. The diversity of our people is core to our ability to innovate, grow and to fulfil our collective aspiration of helping people to own their tomorrow. A natural curiosity, a respect for differences and a growth mindset are valued at AMP.

To apply, please send your CV to 

[email protected]

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