据统计，90%的Infinity学员

都在3个月内成功找到理想工作

About Bank of Melbourne 

Bank of Melbourne is the Victoria's local bank. It has 106 branches spread around Victoria, with its headquarters and call centre located in the heart of Melbourne's CBD. All its branches and corporate banking centres are staffed by locals.

墨尔本银行总部位于墨尔本的中心地带，分支机构和企业银行中心的工作人员大部分是当地人，但随着其业务和投资规模的不断扩大，墨尔本银行对会讲中文的员工的需求也不断增加。因此，墨尔本银行和Infinity Coaching Institute建立起长期友好合作的关系，旨在为Bank of Melbourne提供高质量的Asian Talent Pool。 

Infinity的导师们在申请银行相关工作方面有丰富经验，也帮助相当多的学员顺利拿下银行的工作Offer。以下是部分成功案例：

Customer Service Specialist 

In this Specialist role at Bank of Melbourne you'll help our customers achieve their financial goals. You’ll be driven by innovation and:

• Understand customers immediate and broader financial needs and proactively identify and provide tailor made solutions to match their needs

• Retain and deepen customer relationships through quality needs based conversations to explore customers financial needs and goals

• Proactively contact customers to set-up appointments, as well as assist those who walk into the branch

• Provide professional financial advice

• Take ownership for seamless service 

What you need to succeed:

• Proven customer service experience and passion for sales delivery

• A sense of curiosity to understand the local community and our customer’s needs

• Confidence and capability to build relationships and offer the right solution

• An ability to problem solve and the tenacity to follow things through

• Business and financial acumen are considered an advantage 

• Pr Required

Customer Service Officer Hybrid Position 

This front line customer facing service and sales role is responsible to:

• Offer customers a seamless service, including daily banking transactional needs, financial information and product knowledge

• Proactively identify customer needs and promote and sell appropriate products and services tailored to suit customers financial goals

• Refer customers to specialist bankers who can have quality needs based conversations to explore customers financial needs and goals

• Undertake assigned sales and service activities to develop new and existing customer relationships including reaching out to existing customer base to provide financial health check

What you need to succeed：

You’re warm and friendly, and you love sharing knowledge:

• You enjoy meeting people and building relationships with customers

• You have 2+ years in retail or customer service experience, and you like helping people

• You understand customers’ needs and enjoy connecting them with the right solutions

• You have strong sales aptitude balanced with strong customer service ethos

• You engage well with others and are passionate about providing an exemplary customer experience

• You’re a team player who thinks quickly on your feet

• Collaborate with colleagues to do what it takes to delight customers

• Make it easy for our customers to do business with us by getting it right the first time and every time

• Pr Required

Position Requirements:

• Proven customer service experience and passion for sales delivery in a customer facing role

• Demonstrated experience meeting and exceeding sales targets

• Effective relationship management skills

• A sense of curiosity to understand the local community and our customer’s needs

• Confidence and capability to build relationships and offer the right solution

• Business and financial acumen are considered an advantage

To Apply 

Email CV to 

[email protected] 

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